Frequently Asked Questions

We can complete a purchase in as little as 7 days in straightforward cases. Most sales complete within 2–4 weeks. You choose the date.

Our offers are typically 80–85% of current market value. However, when you factor in estate agent fees (1–3%), legal costs (£1,500–£3,000+), months of mortgage payments, and the stress of a traditional sale, many sellers find our net result is comparable or better.

None. We cover all legal fees, survey costs, and admin costs. You receive the agreed cash price in full.

Yes. Once you accept our offer and agree a completion date, we will not change the price or withdraw. We use our own funds — no mortgage, no chain.

All residential property in England — houses, flats, bungalows, terraced, semi-detached, detached, leasehold or freehold, any condition.

Yes. We buy properties with structural issues, subsidence, damp, short leases (under 70 years), sitting tenants, fire or flood damage, and more.

We are NAPB members and regulated by The Property Ombudsman. We encourage you to verify our credentials and seek independent legal advice.

Yes. The mortgage is simply paid off from the sale proceeds on completion day, with any remaining funds going to you.

We can still make an offer. Depending on the shortfall, there may be options available. We'll discuss this honestly with you before you decide anything.

No. We buy properties in any condition — exactly as they are. You don't need to do any cleaning, repairs, or decorating.

Yes. We regularly buy tenanted properties. Tenants don't need to leave, and we handle all the necessary legal processes.

That's one of the most common reasons people come to us. We can step in immediately and move quickly to secure your sale.

Yes, completely. We work around your plans — whether that's 7 days, 3 weeks, or longer.

Yes, including short-lease properties (under 70 years) that many buyers and mortgage lenders won't touch.

We cover the whole of England — from Cornwall to Cumbria, East Anglia to the West Country. See our areas page for details.

We use comparable sales data, Land Registry records, and local market intelligence. We also consider the property's condition and any legal complications.

Yes. Until contracts are exchanged, you are free to withdraw. We never pressure anyone into completing.

Yes, we'll arrange a brief survey. This is standard practice and there's no cost to you.

Yes. If your lender has issued a repossession notice, acting fast is crucial. We can complete in as little as 7 days in urgent cases. Call us immediately on 0800 123 4567.

We can buy properties in probate, subject to the grant of probate being obtained. We work closely with probate solicitors and can advise on timelines.

Yes, including those with planning enforcement notices, unlawful development, or outstanding permissions.

Yes. We buy properties affected by Japanese Knotweed — something many mortgage lenders and traditional buyers will refuse.

Your solicitor receives the agreed funds by bank transfer. Once they confirm receipt, ownership transfers and the sale is complete. The money is typically available the same day.

The National Association of Property Buyers is the industry body for cash buyers. Members must follow a strict Code of Practice. Choosing an NAPB member protects you.